Enterprise Platform Execution & Governed AI Adoption

Transform Platform Investments into Measurable Business Value

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ACG Native Solutions helps organizations unlock measurable value from enterprise platforms they already own—through disciplined execution, accountable governance, and responsible AI enablement. Our work is Salesforce-led, with operating models applicable across enterprise platforms.

The NATIVE Model™

A systematic framework for platform execution

Navigate

the Current State

Align

to Outcomes

Translate

Strategy into Execution

Implement

with Governance

Validate

Adoption & Value

Evolve

Responsibly

Foundation

Built on operational reality, not aspiration

Governance First

Accountability and trust built into every stage

Outcome: Sustained value—not short-term wins

NATIVE Model™ Execution Framework

Designed to reduce risk, increase trust, and ensure sustained value—not short-term implementation wins.

Navigate the Current State

Assess platform usage, adoption friction, operating constraints, and risk posture.

Platform utilization analysis
Stakeholder alignment gaps
Process variance and workaround mapping
Risk and compliance exposure review
Governance structure evaluation

Key Insight

Without an honest baseline, execution becomes speculative.

Outcome Focus

Clear visibility into operational gaps and risk exposure

Align to Outcomes

Align technology capabilities to business, mission, and customer outcomes—not features.

What must improve operationally
Which outcomes matter at the executive level
How platform capabilities map to those outcomes
Where AI and automation are appropriate—or premature

Key Insight

This stage prevents roadmap drift and feature accumulation.

Outcome Focus

Leadership alignment and focused roadmap sequencing

Translate Strategy into Execution

Convert strategy into prioritized, executable work with clear ownership and guardrails.

Sequencing initiatives for operational absorption
Assigning clear accountability
Establishing measurable success criteria
Defining governance boundaries

Key Insight

Execution must be structured for adoption—not just delivery velocity.

Outcome Focus

Structured execution plan with accountability

Implement with Governance

Execute using configuration-first, low-risk delivery with accountability and decision rights.

Configuration over customization
Transparent decision-making
Controlled change management
Clearly defined escalation paths
Security and compliance by design

Key Insight

Governance is built into execution—not layered on afterward.

Outcome Focus

Controlled modernization with reduced risk

Validate Adoption & Value

Measure adoption, operational health, and value realization—not just delivery completion.

User adoption behavior
Operational throughput improvements
Escalation frequency
Platform performance and reliability
Outcome alignment

Key Insight

Completion does not equal value. Validation ensures sustainability.

Outcome Focus

Measurable usage and verified improvement

Evolve Responsibly

Introduce automation and AI incrementally with explainability, trust, and human-in-the-loop controls.

Human-in-the-loop automation models
AI explainability and audit readiness
Clear decision accountability
Incremental expansion based on validated success

Key Insight

Agentic capabilities must increase trust—not erode it.

Outcome Focus

Trust-based, scalable automation

Capabilities Map

NATIVE (Stage)	Primary Capabilities	Outcome Focus
Navigate	Platform Health Assessment, Governance Review	Executive visibility & baseline clarity
Align	Outcome Mapping, AI Readiness	Leadership alignment & roadmap focus
Translate	Program Structuring, Metrics Design	Executable plan with accountability
Implement	Configuration-First Delivery, Change Enablement	Controlled modernization
Validate	Adoption Analytics, Health Reviews	Measured value realization
Evolve	AI Governance, Human-in-the-Loop Automation	Responsible, scalable innovation

Engagement Models

Flexible approaches to meet your organization's needs

Advisory & Assessments

Strategic guidance and platform evaluation

Time-Boxed Optimization Sprints

Focused improvements with defined timelines

Adoption Recovery

Revitalize stalled implementations

AI Readiness & Governance Design

Framework development for responsible AI

Fractional Executive Leadership

On-demand strategic leadership

Government Subcontract Execution

Compliant delivery for public sector

Core Capabilities

Our capabilities map directly to the NATIVE Model™

Platform Optimization & Modernization

Salesforce platform optimization (Salesforce-led)
Case and service operations enablement
Workflow and configuration-based automation
Reporting and operational visibility

Customer Success & Adoption Enablement

Executive-level adoption advisory
Escalation stabilization and operational health review
Value realization measurement
Change enablement and user alignment

Agentic AI & Intelligent Automation

Human-in-the-loop AI operating models
Governance and explainability design
AI readiness assessment
Incremental automation scaling

Program & Execution Leadership

Enterprise program governance
Cross-functional orchestration
Regulated-environment delivery oversight
Fractional executive leadership (CIO / Transformation)

Delivery Model

A hybrid model designed for accountability and efficiency

U.S.-Based Executive Leadership

All strategic oversight, architecture decisions, governance design, and production approvals are U.S.-led.

Nearshore Execution Support

Configuration and structured execution activities may be supported through nearshore resources under U.S. leadership and governance control.

Delivery Principles

Configuration-first approach
Minimal custom code
Clear decision rights
Transparent escalation pathways
Compliance and audit readiness

This model extends client budgets while maintaining accountability and control.

AI & Responsible Automation

AI adoption without governance creates organizational risk. Automation must increase clarity—not introduce ambiguity.

ACG Native Solutions approaches agentic and automation capabilities with:

Human-in-the-loop safeguards
Explainability as a default requirement
Operational decision traceability
Controlled expansion based on validated performance

AI is integrated when operational maturity supports it.

Government & Public Sector

The NATIVE Model™ is particularly well-suited for public sector and regulated environments

Key Characteristics

Focus on platforms already owned
Task-order friendly engagement models
Configuration-first modernization
Security and audit-conscious governance
Minority-owned small business positioning

Our Commitment

We support agencies and prime contractors seeking low-risk platform optimization and responsible AI enablement without re-platforming disruption.